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Live chat software
Why Customers are Reluctant to buy:
Think about how many times you were searching for something on a vendor's web site, but quickly became frustrated after digging around for even 10 minutes. Your irritability would have quickly been resolved if you had the chance to connect to a salesperson which used live chat software. Live chat enables your web site to come alive and offer direct and dynamic communication between your sales people and your potential customers. Customers are able to communicate in real-time with a company representative who can answer their exact questions and alleviate any possible fears related to making an online purchase. Live chat is the sales tool of the web-based world, and your sales people who use live help are the sales force backing up your online business.
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When Static Web Content is not enough:
Historically, the way to address this concern was the use of salesmen/saleswomen. The sales people act as connection to the company and have the ability to dynamically and lightly react to the questions and concerns of the consumer so as to effectively assure them of their respective purchases. Traditional web sites typically do not have this ability. Online retailers have tried to address this problem by making static product description pages and extensive FAQ (Frequently Asked Questions) areas to help customers answer their own questions. This tactic has some serious drawbacks; the main one being that this is a very labor intensive and sometimes fruitless course for the buyer. The customer is forced to take the time to research and find the answers on their own and often the questions they have are not clearly answered by the online documentation. In today's online culture of direct gratification, this time consuming techniques result in disinterest and countless lost sales
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The Future of Interactivity with Your Customers:
Historically, the way to address this concern was the use of salesmen/saleswomen. The sales people act as connection to the company and have the ability to dynamically and lightly react to the questions and concerns of the consumer so as to effectively assure them of their respective purchases. Traditional web sites typically do not have this ability. Online retailers have tried to address this problem by making static product description pages and extensive FAQ (Frequently Asked Questions) areas to help customers answer their own questions. This tactic has some serious drawbacks; the main one being that this is a very labor intensive and sometimes fruitless course for the buyer. The customer is forced to take the time to research and find the answers on their own and often the questions they have are not clearly answered by the online documentation. In today's online culture of direct gratification, this time consuming techniques result in disinterest and countless lost sales
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The Need for Live Chat and the Solution:
Website Alive distributes Alive Chat, a live chat software solution, for just this purpose. The online store front is now able to interact with visitors via live chat in much the same manner as the widely used instant messaging programs. The cost of implementing a live chat program is considerably less than the use of a traditional telephone lines and has the added advantage of being available to the consumer as they browse the web site without the pressures normally associated with a phone call. Live chat communication can take place at any time over any period of time. This is the flexibility and "hands on" interaction that today's competitive online markets must have and cannot afford to overlook.
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Lower Customer Support Costs - Reduce phone calls and e-mail volume.
